akeyoftime: (black and lemons)
akeyoftime ([personal profile] akeyoftime) wrote2006-08-03 09:47 am
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Dell has finally admitted that my computer is broken and are taking it in to be fixed.

And all it took was a crashed windows system, overheating problems and after all their trouble shooting, a broken motherboard. But they are doing it and I am sneaking in under the warranty deadline!

There is no record of my hours spent on the phone with the American tech guys. Not even a note saying it happened. Frustration.
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[identity profile] jezebeau.livejournal.com 2006-08-03 10:12 pm (UTC)(link)
Woot for the fixing! They actually kinda buggered themselves by not notating the calls; they put themselves to the point where they were about to be in breach of the warranty. Apparently they also change something about the internal layout so it doesn't overheat as easily, while they're at it. Neat.

[identity profile] theclevermonkey.livejournal.com 2006-08-03 10:37 pm (UTC)(link)
Stupid Dell.

[identity profile] the-great-waka.livejournal.com 2006-08-04 05:15 am (UTC)(link)
American tech guys? You mean their call centre in India right?

http://news.zdnet.com/2100-9584_22-6032660.html

[identity profile] akeyoftime.livejournal.com 2006-08-04 03:40 pm (UTC)(link)
No, I spoke to their Indian call centre when I called the Canadian tech number. Either that or the two folks I spoke to on the American line had fantastic North American accents. The second one even had a Chinese lilt to his words.

[identity profile] idrasong.livejournal.com 2006-08-05 04:24 am (UTC)(link)
that's lovely. considering my new dell notebook came today. heh but i know what you mean...tech people are NOT charmers.
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